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Training Course Terms and Conditions

 

 

Booking confirmation

Once we have processed your booking, we will send you a confirmation email. Your place is guaranteed once payment has been received. Joining instructions including timings and outline of the day and venue details will be issued approximately four weeks prior to the course. If you have not received your joining instructions two weeks prior to the training course, please call us on the number at the bottom of this page.

Payment 
Payment must be received within 30 days of the invoice date. Payment can be made via: 

  • BACS - Please quote the Invoice Reference. Payment should be credited to the following bank account: Lloyds Bank PLC, Sort Code: 30 00 00, Account Number: 03396754
  • Cheque made payable to Essex County Council - ESAB - Please write invoice number on the back 
  • Card payments online - www.essex.gov.uk/Pages/Pay-It.aspx 
  • By phone
    • To make a payment using our Automated Telephone Service by Credit or Debit Card, please telephone 0845 603 8152
    • To speak with an operator to make your Credit/Debit card payment, please telephone Contact Essex on 0345 603 7637

Special Requirements 
The ESAB will make every effort to accommodate special requirements that have been notified in advance on the booking form. 

Course transfers 
There is no charge for transferring your booking to the same course on an alternative date provided you notify the ESAB in writing up to 15 working days before the start and if there is availability.

Cancelling your place and substitutions 
If you notify the ESAB in writing (email) up to 15 days before the start date of a course, you will not be charged the course fee.  If you cancel for whatever reason within the 15 day period, the full fee will remain payable and no refunds will be given.

If you are unable to attend a booked course you may nominate a substitute attendee. Substitutions will be received by the ESAB where provided at least 24 hours prior to the course start date. 

Non-attendance 
If you fail to attend the course on which you are booked  then the course fee will remain and no refunds will be given.

Cancellation by the ESAB 
Where circumstances dictate, the ESAB reserves the right to alter published programmes, trainers, fees or venues without prior notice. In the event of a course being cancelled, a refund of the course fee will be made but no compensation will be paid for any additional costs incurred. 

Liability 
The ESAB does not accept responsibility for anyone acting as a result of information or views expressed on its training courses including course material. Opinions expressed are those of individual trainers and not necessarily those of the ESAB. 

For free courses/events

Charges for late notice cancellation (less than 15 working days) or non-attendance are set at £85 per full day course and £45 per half day course per delegate.  If a delegate is unable to attend another member of staff from the same team/service can be substituted without any additional cost.